Time and time again, I see office workers and condo residents (including their guests) treat these ‘front of the house’ people like second class citizens. You may want to think twice about this..
The door person sees and knows everything that goes on in a building. Whether you are coming in late, hosting scrupulous guests or fighting with someone outside – the door person is a silent tab keeper.
Similarly in office buildings, the door man/woman gets to know who works in the building, who does not belong in the building and most importantly, lets you in when you forget your pass.
I’m currently using some office space at the Illinois IT Association’s TechNexus Clubhouse. This building happens to be the former headquarters of Orbitz, a place where I was proudly employeed between 2001 and 2004. There is a new security system in the building that I’m not familiar with. When I come to visit TechNexus for a day of work, I need to go to the front desk and ask special permission to be buzzed up.
I was pleasantly surprised and taken aback when the doorman looked at me and said, ‘I remember you. You used to work here, right? Go on up’. How’s THAT for memory? How’s THAT for caring about your job enough to remember someone that used to pass by your front desk…four years ago?
If nothing else, I hope this tid bit reminds you to be respectful of everyone, regardless of job posting. We all need help with our mail, dry cleaning, neighborhood tips or even a friendly face to chew the fat with.