I thought I’d share a positive customer service experience that will live with me forever…
Believe it or not, two weeks after I got engaged, I already bought my wedding dress- no joke. I was surfing around using Argo Tea’s wi-fi connection and came across a gorgeous frock on the Nordstrom site. I don’t want to go into too much detail about it (need to have an element of surprise!), but the dress suits me to a tee. I decided to take a chance, pack up and take the El one stop north from Argo Tea’s Randolph location (I love their free Wi-Fi, the Randolph location is typically less packed than the Loyola location I go to as well).
Within 15 minutes, I was on the 3rd floor of Nordstrom and saw my dress on a mannequin. Sign #1. Then, I saw a lady holding UP the dress and my mouth dropped. I asked to see the other dresses, but I learned the dress she was holding was the last dress in my size. Sign #2. I looked at the gal and her friends and said, “This may sound strange, but can I just try it on real quick? I think that’s my wedding dress.” I skipped to the dressing room, put the dress on and stood there in amazement. Yep, that was it – this was my dress.
I decided to give myself a day to think about the dress, along with call my mom and email my closest friends for their thoughts. They all agreed that this dress was perfect for my style. Luckily, Lydia, my Nordstrom helper, did a search within Nordstrom’s entire store database and told me where other dresses were in the country, should I need to order from another store. I thought long and hard about the dress, its spectacular price and decided to go for it.
I headed over to Nordstrom today, expecting to order the dress from another store. To my surprise, the dress I tried on last night was still there. Sign # 3. Yet again, I put the dress on and took my time walking, sitting and inspecting every corner of it. The bust will need slight alterations, but I’ll wait until next year to get that taken care of (by the internal Nordstrom seamstresses of course).
As I purchased the dress, I asked Lydia if there was a way Nordstrom could call the manufacturer and request a swatch. I wanted to match my veil to the dress or get one custom made. Since the dress is made overseas, I was told it may be hard to get a sample, but the Nordstrom team would do their best to help me out. About 30 minutes ago, Lydia called. The store had to send a sample dress back to the manufacturer and she was able to CUT me a 12 inch swatch sample!! How terrific is that?
You may not shop at Nordstrom that often, but think about adding them to your shopping list. Thanks to Lydia, I have a dress that is unique, elegant, way below the price I expected to pay, enables me to shorten and wear again…and I have the material to custom make a veil.
Here is their corporate customer service pledge: “We assure you’ll never pay more. If you find the same item elsewhere for a lower price, we will gladly match it. Our Customer Service Specialists are ready to assist you, simply call 1-888-282-6060, 24 hours a day, 7 days a week.”
Also, if you are shoe shopping at the Michigan Avenue store, ask for Reggie. He rocks. Tell him I said ‘hi’. I always make it a point to stop and see him while I walk thru the main floor to the Grand exit. He worked at Field’s forever, then was asked to stay at Macy’s, but decided to go to Nordstrom. I’m glad he did.
Nordstrom (Westbridge Shopping Center)
55 East Grand Avenue